KINGS & QUEENS DRIVING SCHOOL
Terms and conditions
Driving School Driving Instructor.
1. The student or client should be aware that all K & Q Driving School instructors are self-employed in the company. We are like their agent K & Q Driving School takes no responsibility for any payments made by the pupil directly to the instructor, as these monies are not paid to K & Q Driving School.
2. In the event of mechanical breakdown or other difficulties outside the control of the instructor, the instructor reserves the right to rearrange lessons at short notice.
3. A minimum of 24 hours notice is required to be given to the instructor by the Pupil to cancel a lesson and should the student fail to give such short notice the Pupil will be liable to pay the full tuition fee.
4. A lesson is of one or two hours duration. If for any reason outside the Instructor’s control it is not possible to give a full hours of instruction, then any lost time will be added to a later lesson. It is the responsibility of the student to ensure that this is noted in the logbook
5. The price paid for the driving test fee does not include the use of the car for the purpose of the test and any prior instruction. Therefore current rates will apply.
6. All cheques must be made payable to K & Q driving school and not the instructor
7. Payment for each hour of instruction should be made prior to the lesson. K & Q Driving School reserves the right to change the hourly rate with reasonable prior notice to the student.
LEGAL LIABILITY
8. The student should be aware that the instructor’s primary objective is to promote road safety and in doing so, he/she may take control of the vehicle. The instructor will make every effort to instruct the student to the highest standard but can in no way be held liable for any errors that the Pupil may make whilst driving and not accompanied by the instructor either before or after a test pass.
9. The instructor will endeavour to teach the student the correct driving skills according to the recommended syllabus issued by the RMS within the minimum number of lessons required.
10. Driving Tests may only be arranged with the prior agreement of both the instructor and the student.
11. All complaints must be done by email only (not telephone call) please email kingwellaz@kingsandqueensdriving.com, you must provide your full name and address and a clear description of your complaint, it is extremely important that clients and students follow our complaints procedures. Our director will decide the final outcome.
12. The instructor is at liberty at his/her absolute discretion to refuse to proceed with a lesson if he or she has reason to believe that the Pupil is in any way under the influence of drink or drugs at the time of the lesson.
13. The instructor will accept no liability for accidents, injury or damage to any third party caused by the student’s recklessness or negligence during a lesson.
14. The instructor reserves the right to withhold the use of his/her vehicle for a driving test.
15. All paid lessons or block bookings are non-refundable unless the instructor is unable to do the lesson or lessons. It is the instructor’s choice to give a full or part refund depending on the circumstances.
16. At any time if the self-employed instructor feels that the client or student is unable to drive safely or uses threatening and abusive behaviour the lesson will be stopped immediately and no refund will be issued for that lesson please be aware that legal action could be taken against the client or student.
17. Any money owed or refunds should be refunded within 14 working days from the date agreed we recommend all settlements should be agreed upon by email as a receipt and proof.
Complaints, Behaviour and Sexual Harassment
Kings & Queens Driving School Policy on Complaints of Sexual Harassment or Inappropriate Behaviour against Franchisees or self-employed instructor.
We have a duty of care to all our employees, franchisees and students to ensure they work and learn in a safe, comfortable environment, free from inappropriate behaviour including harassment, or any verbal or physical misconduct.
Our commitment to providing a safe environment, particularly in relation to pupils taking driving lessons with our driving instructor franchisees or self-employed instructors is underpinned by our rigidly enforced processes as follows:
1. All of our franchisees or self-employed instructors are subject to a police check to ensure they have no criminal convictions before they are able to become a K & Q Driving Instructor
2. All franchisees or self-employed instructors are required to declare to K & Q Driving School immediately any new or pending criminal or driving convictions. Failure to do so could result in immediate termination of their franchise agreement with K & Q Driving School.
3. All franchisees or self-employed instructors are required to declare to K & Q Driving School immediately if they are the subject of any allegations against them which could be interpreted as sexual harassment or inappropriate This includes any such allegations made against the franchisee or self-employed when not on K & Q Driving School duties. Failure to do so could result in the immediate termination of their franchise agreement with K & Q Driving School.
4. Should any member of K & Q Driving School staff become aware of a complaint of alleged harassment or inappropriate behaviour by one of its or self-employed instructors, employees or franchisees, they should immediately flag this to the Director.
5. The complainant will be advised that K & Q Driving School will be reporting their complaint to their local police, if not already reported, and the complainant will then receive a call back with a crime reference number.
6. The complainant should also be advised that K & Q Driving School will be reporting the matter to the RMS.
7. The Director will notify the relevant franchisee that they are the subject of a complaint and that the matter has been reported to the Police and RMS
8. The Director will record the complaint in the Complaints Log and take ownership of the matter. They will be the point of contact for the police.
9. The Director or a delegated authority will maintain regular communication with the complainant, keeping them fully informed of developments.
10. Any claims of harassment against a K & Q Driving School franchisee or self-employed driving instructor will be reviewed by a panel including the K & Q Driving School Board director and an independent external HR advisor. The panel will consider whether the franchisee should have their franchise suspended pending the outcome of investigations by the Police. If the relevant franchisee is suspended the franchisee will be required to disclose to K & Q Driving School the names and contact details of all of their current student in order that they can be contacted by K & Q Driving School to make them aware that the franchisee or self-employed driving instructor is temporarily unable to teach them.
11. Should the complaint be upheld by the Police, the franchise agreement will be terminated with immediate effect, and the outcome shared with the Police?
12. Where a complaint is upheld, the relevant franchisee will be required to disclose to K & Q Driving School the names and contact details of all of their current students in order that the students can be contacted by K & Q Driving School to make them aware that the franchisee no longer represents K & Q Driving School.
THANK YOU SO MUCH FOR DRIVING WITH THE BEST!!
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